Public Relations Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

The Opportunity:

Public Relations Manager

Who We Look For:

We are looking for an individual who can work in tandem with the Sr. Director of Public Relations & Marketing on generating awareness of the Resort including  Rooms, F&B, Spa, Golf, Tennis and Retail, including a strong focus on social media content creation and engagement and local market awareness; and assist in the development of all marketing and advertising initiatives as well as the development and execution of the annual public relations and social media plan.  You will have a focus on content development and growth of our social media platforms, and monitoring traveler review web sites; maintaining the resort website and video content; creation of resort e-newsletter content, updating digital marketing campaign assets, and creation of electronic marketing tools.  You will serve as the online spokesperson, representing the resort on social media, translating the “voice” and image of the resort in social posts and responses posted online to guest reviews.

ESSENTIAL FUNCTIONS:

• Social Media Management
  • Create and manage the content calendar for the Resort’s organic social media accounts, including content posting on Instagram, Instagram Stories, Facebook, and Twitter/X. This includes determining which photos and videos to post including writing the captions for each post.
  • Manage the social platforms and ensure our content is always fresh, engaging, and relevant, working in line with brand standards.
  • Respond to social posts within a 24-hour time frame and ideally within a four-hour window or less.
  • Oversee a content agency partner and lead/manage regular photo and video shoots for the purpose of strong content to be featured across earned, owned and paid media.
  • Manage review sites including Google, TripAdvisor and others and coordinate responses to reviews, using Revinate for review monitoring.
  • Oversee overnight monitoring plan and utilize Sprout for post scheduling posts as well as tracking data and creating social media reports as needed.
  • https://careers.fourseasons.com/us/en/job/REQ10370070/Public-Relations-Manager