Front Office Manager

hy Join Us:

At Embassy Suites by Hilton Birmingham, the Front Office team plays a critical role in shaping every guest’s experience. As Front Office Manager, you will support the Front Office leadership team by overseeing daily front desk operations, assisting team members, and ensuring consistent delivery of friendly, efficient, and professional service in alignment with Hilton and Embassy Suites standards.

Role Summary:

The Front Office Manager assists with the day-to-day supervision of Front Office operations, ensuring smooth guest check-in and check-out, lobby flow, and service standards. This role provides hands-on leadership to front desk and guest services team members while serving as a key point of contact for guest needs during assigned shifts.

The Front Office Manager supports operational accuracy, service recovery, and team engagement through strong communication, attention to detail, and visible leadership on the front desk.

Front Office Operations

• Manager daily front desk operations including guest check-in/check-out, room assignments, and lobby activity
• Assign daily tasks and monitor workflow to ensure service standards are met
• Monitor room inventory and availability and communicate with leadership regarding operational needs
• Ensure accuracy in reservations, billing, credit authorizations, and cash handling procedures
• Complete daily checklists and operational reports as assigned
• Maintain a clean, organized, and welcoming front desk and lobby environment

 Guest Service & Service Recovery

• Greet guests warmly and respond promptly to inquiries, requests, and concerns
• Resolve guest issues and complaints in a professional, friendly, and timely manner
• Escalate complex guest concerns to management as appropriate
• Support VIP and Hilton Honors guest recognition and service delivery
• Reinforce Hilton and Embassy Suites service standards consistently
• https://jobs.hilton.com/apac/en/job/HOT0CC05/Front-Office-Manager-Embassy-Suites-by-Hilton-Birmingham