Guest Relation Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Relation Supervisor

Movenpick Resort El Qusier

 

Job Description

 

We are seeking an enthusiastic and customer-focused Guest Relation Supervisor to join our team in Movenpick El Qusier, Egypt. As a key member of our front office team, you will lead by example in delivering exceptional guest experiences and ensuring the highest standards of service in our luxury hotel setting.

  • Supervise and coach the guest relations team, ensuring consistent delivery of refined and personalized service
  • Act as the primary point of contact for guest inquiries, concerns, and special requests
  • Oversee VIP arrivals, in-house experiences, and departures, coordinating with various departments to exceed guest expectations
  • Implement and maintain guest recognition programs for VIPs, repeat guests, and special occasions
  • Conduct service recovery with empathy and authority to resolve guest issues and maintain loyalty
  • Manage daily operations of the guest relations department, including staffing schedules and service standard compliance
  • Collaborate with other departments to create seamless and memorable guest experiences
  • Maintain accurate guest profiles, preferences, and feedback in the hotel’s systems
  • Participate in daily briefings and service meetings to align guest priorities across the hotel
  • Uphold and enforce the hotel’s grooming, etiquette, and communication standards
  • Ensure compliance with hotel policies, safety procedures, and local regulations

 

Qualifications

 

  • 3-5 years of experience in guest relations, front office, or guest experience roles within a luxury or five-star hotel environment
  • Proven supervisory or team-leading experience in a hospitality setting
  • Bachelor’s degree in Hospitality Management or related field preferred
  • Strong leadership and coaching abilities, with a focus on developing team members
  • Exceptional interpersonal and communication skills, with the ability to interact professionally with guests from diverse backgrounds
  • High emotional intelligence and cultural awareness
  • Demonstrated expertise in service recovery and problem-solving
  • Strong organizational skills and meticulous attention to detail
  • Proficiency in property management systems (e.g., Opera) and Microsoft Office suite
  • Mandatory professional proficiency in German, along with full Fluency in English
  • In-depth knowledge of luxury hospitality standards and guest satisfaction principles
  • Familiarity with local culture, attractions, and customs in El Qusier, Egypt
  • Ability to work effectively in a multicultural environment
  • Flexible to work varying shifts, including weekends and holidays
  • Polished, confident, and professional presence
  • https://careers.accor.com/global/en/job/guest-relation-supervisor-in-moevenpick-resort-el-quseir-el-qusier-egypt-jid-83418

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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