The Savoy is one of the world’s most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Job Title: Head Concierge
Department: Concierge
Inspired and Supported by: Front of House Manager
Your purpose will be: To lead, inspire and elevate The Savoy’s Concierge team, delivering an exceptional, anticipatory and highly personalised service reflective of our Forbes Five-Star standards. You will ensure every guest interaction embodies the prestige, heritage and excellence of The Savoy, while fostering strong, collaborative relationships across all hotel departments and with key external partners.
You will be accountable for:
· Leading and overseeing the Concierge, Doorman and Porter operations on a day-to-day basis, ensuring the highest luxury service standards are consistently upheld.
· Driving Forbes Five-Star and LQA excellence, embedding quality assurance, I-auditing, and continuous improvement across the department.
· Acting as a key member of the Front of House leadership team, contributing strategically to operational and commercial objectives.
· Working closely with the Front of House Manager and Director of Rooms to ensure a seamless and elevated guest journey from pre-arrival to post-departure.
· Proactively reviewing daily arrivals, including VIPs, celebrities and repeat guests, ensuring all preferences, amenities and special arrangements are flawlessly executed.
· Building and maintaining an exceptional global network of luxury Concierges, partners and destination specialists to secure exclusive access and bespoke experiences for our guests.
· Identifying and delivering anticipatory, value-enhancing services that elevate the guest experience and maximise revenue opportunities.
· Overseeing departmental scheduling, payroll planning, holiday allocation and effective workforce management.
· Leading recruitment, on boarding, training and succession planning within the Concierge team, in partnership with the departmental trainer.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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