Royal Service Agent

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Royal Service (Call Centre) Agent

You can hear a smile over the phone, and yours sets the tone for unforgettable experiences.

As a Royal Service Agent, you’ll be the voice of the hotel, delivering warm, professional service via phone and text to guests throughout their journey, from pre-arrival to departure. Your friendly and knowledgeable approach ensures each guest feels genuinely welcomed and cared for. In this pivotal role, you’ll also collaborate with various departments to ensure smooth communication behind the scenes.

What’s In It for You

• A supportive, inclusive, and empowering workplace where people are at the heart of everything we do
• A fun and passionate hospitality team committed to making the world a more welcoming place
• Competitive starting wage of $26.99/hour, increasing to $33.74/hour after probation
• Complimentary meals during shifts through our Colleague Dining Program
• 50% off at our dining destinations in Vancouver, Victoria, and Whistler through the Pacific Northwest Food & Beverage Discount Program
• Monthly TransLink pass reimbursement available after one year of continuous service
• Comprehensive benefits package: medical, dental, vision, life, and disability insurance for eligible colleagues
• Company-matched pension plan and optional Group RRSP enrollment
• A complimentary hotel stay with breakfast for two through our Be Our Guest welcome program
• Exclusive Accor Colleague Benefit Card offering discounted stays and dining worldwide for you and your family
• A chance to work in a historic Vancouver landmark hotel with a legacy dating back to 1939
• Learning and development opportunities through our Accor Academies
• Opportunities to give back through our Corporate Social Responsibility initiatives

What You Will Be Doing

• Provide friendly and prompt guest service via phone and text, handling requests and inquiries with care
• Manage internal and external communication (voice messages, written notes, faxes) efficiently and professionally
• Promote hotel amenities, services, and offerings to elevate the guest experience
• Support and promote the loyalty program while ensuring smooth communication across departments
• Stay informed about emergency procedures and contribute to a safe workplace
• Follow all service standards and departmental policies for consistent guest satisfaction
• Perform additional duties as assigned
• https://careers.accor.com/global/en/job/royal-service-agent-full-time-in-fairmont-hotel-vancouver-vancouver-canada-jid-83413