Hospitality Jobs logo – global hospitality job marketplace
Sign In

Reservations Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Reservations Supervisor

Apply Now
Job Description

  • Supervise daily reservations operations, ensuring all enquiries and bookings are handled promptly, accurately and in line with brand standards
  • Maintain clear and effective communication between Reservations, Front Office and key hotel departments
  • Oversee daily administrative tasks, correspondence and reporting to ensure accuracy and completion
  • Ensure compliance with Emergency Communication procedures, directing all media enquiries to the nominated spokesperson
  • Monitor reservation payments, authority forms and chargeback processes, escalating issues to the Financial Controller when required
  • Apply Elysium yield management practices and maintain awareness of competitor activity to support revenue performance
  • Drive upselling initiatives and oversee the management of no-show bookings in line with hotel policies
  • Support, coach and guide Reservations Agents, assisting with group bookings and complex transactions as required
  • Ensure adherence to the Resavision Program, Elysium brand standards and LQA audit requirements
  • Undertake other duties as directed by the Reservations Manager or senior leadership team

Qualifications

  • Proven experience in hotel reservations or front office operations, with previous supervisory or senior agent experience preferred
  • Strong knowledge of reservations systems, yield management principles and booking channels, ideally within an Accor or similar luxury hotel environment
  • Confident communicator with the ability to liaise effectively with Front Office, Revenue, Sales and other key stakeholders
  • Guest-focused mindset with a strong attention to detail and commitment to service excellence
  • Commercially minded, with the ability to identify upselling opportunities and support revenue performance
  • Organised and adaptable, able to manage competing priorities in a fast-paced environment
  • Natural team leader who enjoys coaching, supporting and developing team members
  • High level of professionalism with the ability to maintain brand standards and contribute to successful audit outcomes

Additional Information

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Réceptionniste

Job for: Locals

Description de l’entreprise   Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d’évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer […]

France
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Szállodai recepciós

Job for: Locals

A cég leírása   Az Accor szállodalánc több mint 5700 szállodát üzemeltet világszerte. Nálunk hiteles, tapasztalt magyar és külföldi kollégáktól tanulhatsz, motiváló nemzetközi környezetben. A jó hangulat, közvetlen hangnem, az egymásba vetett bizalom olyan visszajelzések munkatársainktól, amelyekre biztosan Te is vágysz, ha a jövőbeli munkahelyedre gondolsz. Hisszük, hogy nálunk megtalálod a helyed, és azt is, […]

Hungary
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Chef de réception

Job for: Locals

Description de l’entreprise   Connaissez-vous le Novotel Evry-Courcouronnes, hôtel de 177 chambres ? Plus qu’un hôtel, nous proposons un véritable lieu de vie tendance et cosy pour les familles, un concept de restauration locale et de qualité, des espaces de travail et des salles de réunions rénovées et modulables à la demande du client. Novotel […]

France
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Front of House Trainee

Job for: Locals

We are looking for a Front of House to join our Team at Mandarin Oriental Savoy, Zurich.   Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. […]

Switzerland
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Guest Relations Trainee

Job for: Locals

Responsabilities:  Act at all times as a Hotel Ambassador, representing Mandarin Oriental standards and values. Initiate contact with guests entering the hotel, offering a warm, welcoming and professional first impression. Deliver items to guest rooms promptly, including messages, mail, faxes, packages, flowers, requested items, and guest amenities. • Ensure the security and control of guestroom […]

Spain