Recreation Manager

A Recreation Manager is responsible for managing operations of the fitness area of the Pool to deliver an excellent Guest and Member experience while managing the fitness team and customer relationships.

What will I be doing?

As a Recreation Manager, you are responsible for managing operations of the fitness club and Pool to deliver an excellent Guest and Member experience. A Recreation Manager will also be required to manage team members and customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage daily operations of both the fitness club and the Pool
• Manage team members to ensure high motivation, provision of high quality service and ongoing development
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Ensure customers and guests receive friendly and consistent personalised service from all fitness instructors
• Assist with the recruiting, managing, training and development of the team
• Respond to audits to ensure continual improvement is achieved
• Manage staff performance issues in compliance with company policies and procedures
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health, safety and related regulations are complied with and club rules are observed by clients and guests

What are we looking for?

A Recreation Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Supervisory experience in the leisure sector
• Ability to oversee member fitness programmes
• Relevant fitness qualifications
• Excellent grooming standards
• Develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for fitness and customer service
• Knowledge of local area and competitors
• Able to motivate team and members
• https://jobs.hilton.com/apac/en/job/HOT0C6B9/Recreation-Manager