Front Office Agent

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

First impressions are everything! Your engaging smile and personality are the essence of a great Front Office Agent with Fairmont. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of “Turning moments into memories” for our guests.
What you will be doing:

• Consistently offer professional, friendly, and engaging service
• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions
• Provides a warm welcome and assists guests according to Fairmont Hotels & Resorts Brand Standards
• Remains observant and responds to each guest who approaches the Front Desk and the Mobile Check-In Station
• Acts as Lobby Ambassador of Fairmont Hotels & Resorts by providing an excellent first impression and engaging with guests in the Lobby
• Ensures that the entire Front Office and the surrounding areas including Lobby, Concierge, and Front Desk is continuously clean and tidy
• Is an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression
• Maintains a perpetual presence at the Reception Desk throughout the hours of the shift
• Greets all guests courteously, using the guest’s name whenever possible
• Checks guests in and out of the hotel in a friendly and efficient manner at the Front Desk and at the Mobile Check-In Station
• Assists the guests with any comments or questions during their stay
• Resolves guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner
• Makes recommendations for activities and restaurants, specifically promoting in-house hotel amenities and venues
• Ensure guest satisfaction by responding to all guest inquiries with accurate information and positive attitude
• Assists with luggage and transportations inquiries
• Drives rate and RevPar through upselling room types
• Enrolls guest to Accor Live Limitless loyalty program and updates profiles when applicable
• Handle cash, credit card, and other billing transactions such as posting room and dining charges on ledger
• Maintain cleanliness, safety and order in all work areas and reports any deficiencies to Supervisor
• Contacts guests via preferred method in the lobby, dining area, or other parts of property
• Be familiar with hotel’s technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction
• To be familiar with Fairmont Century Plaza, all the facilities and services offered
• Follow all safety and sanitation policies
• Other duties as assigned

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Hourly Rate: $34.75 (Break-In Rate applicable for New Hires as per CBA)
• Scheduled based on Seniority and Business Demands

Language Skills:

• Fluent spoken and written English

Your experience and skills include:

• Ability to communicate fluently with our guests and associates
• Must be able to handle a multitude of tasks in a fast-paced, ever-changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an assethttps://careers.accor.com/global/en/job/front-office-agent-in-fairmont-century-plaza-los-angeles-united-states-jid-86293