Front Desk Agent

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $31.60 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Opportunity to grow within a collaborative and professional Rooms Division team
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Anticipate guest needs, respond to inquiries, and resolve concerns promptly to ensure exceptional satisfaction
• Proudly promote hotel services, amenities, and loyalty programs, enhancing the guest experience and driving engagement
• Accurately process reservations, room assignments, billing, and payments
• Collaborate closely with Guest Services, Housekeeping, Concierge, and other departments to ensure smooth operations
• Maintain up-to-date knowledge of hotel facilities, services, and local attractions
• Handle cash, credit card transactions, and folios in accordance with hotel policies and procedures
• Adhere to brand standards, safety guidelines, and data privacy requirements
• Other duties assigned

Your experience and skills include:

• Previous experience in a luxury or upscale hotel environment is an asset, with a strong understanding of personalized service standards and attention to detail
• Strong communication and interpersonal skills with a passion for guest service
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment
• Excellent attention to detail and organizational skillshttps://careers.accor.com/global/en/job/front-desk-agent-full-time-in-fairmont-pacific-rim-vancouver-canada-jid-86467