AM Host/Hostess

President Abraham Lincoln Springfield – a DoubleTree by Hilton

Find us in downtown Springfield, a short walk from Bank of Springfield Center and Abraham Lincoln Presidential Museum and Library. Illinois State Museum, Knights Action Park, and Abraham Lincoln Capital Airport are less than 15 minutes’ drive away. We have a free airport shuttle, a pool, and a 24-hour business center. Enjoy a warm DoubleTree cookie on arrival.

Enjoy hearty Midwestern fare at Lindsay’s Restaurant. Visit The Globe Tavern to enjoy hand-crafted specialty drinks, premium draft beers, and live sports. We are hiring a Host/ Hostess (Part-Time) for our AM shifts. 

Pay Rate: $15.00 per hour

What will I be doing?
As a Host/Hostess, you would be responsible for greeting and seating restaurant guests; assists in guest service and experience in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and acknowledge guests upon check-in/check-out from dining outlet
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates, coupon and discount redemption, loyalty rewards, and gift cards
• Ascertain guest satisfaction and work to resolve any guest issues or concerns, enlisting the assistance of a supervisor, if necessary
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Occasionally will assist serving staff with starting beverage orders, running food, clearing tables, etc. to expedite the guest experience in times of high volume
• Will answer calls to dining outlet for pickup and/or room delivery orders; will enter orders, package items, and facilitate the delivery to the guest room or in person at guest pickup at the outlet

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• https://jobs.hilton.com/apac/en/job/HOT0CC4B/AM-Host-Hostess-President-Abraham-Lincoln-Springfield-a-Double-Tree-by-Hilton