Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Position: Director of Rooms Operations
Location: Fort Myers, FL
Reports to: General Manager
Status: Exempt
Job Summary:
The Director of Rooms Operations must have a strong working knowledge of Marriott brand standards, service culture, and operational compliance. Experience working within a Marriott branded hotel environment — either directly with Marriott International or through a Marriott franchise/management partner — is strongly preferred due to the property’s Autograph Collection affiliation and the operational expectations associated with brand performance, guest satisfaction metrics, and audit compliance.
Essential Functions
•Maintain compliance with Mainsail Lodging & Development company core values.
•Maintain regular attendance in compliance with Mainsail Lodging & Development’s policy, as required by scheduling which will vary according to the needs of the hotel.
•Maintain high standards of personal appearance and grooming which includes wearing proper professional attire and nametag.
•Comply at all times with Mainsail Lodging & Development’s standards and regulations to encourage safe and efficient hotel operations.
•Champion the properties guest satisfaction efforts by ensuring that all stakeholders have consistent and effective processes in place to monitor feedback, maintain high guest touchpoint efforts, and to adapt within their operations when deficiencies are identified
•Consistently review and implement as necessary all departmental LSOPs
•Prepare team member schedules according to the business forecast, payroll budget guidelines and productivity requirements.
•Oversee procurement function for the rooms division, ensuring monthly expenditures are in line with business forecast
•Maintain a clearly defined inspection process for guestrooms and public areas, assessing cleanliness and condition
•Maintain required pars of all housekeeping supplies by ordering all needed supplies and amenities on a monthly/ quarterly basis.
•Ensure any discipline inventories are conducted on a monthly/quarterly basis as dictated by finance and/or Mainsail company guidelines
•Ensure property loss prevention coverage, processes, and standards meet Mainsail company guidelines-this role serves as the property level champion for communication and reporting as it relates to guest incident/property claims
•Ensure guest privacy and security by correctly following hotel procedures.
•Serve as a senior point of contact for highly escalated guest issues
•Ensure guest room and public space Preventive Maintenance process are in place
•Participate in required M.O.D. (Manager on Duty) coverage as scheduled.
•Motivate, coach, counsel and discipline all Personnel according to Mainsail Lodging & Development procedures.
•Monitor work orders and submit to Maintenance Department according to procedures.
•Maintain a professional working relationship and promote open lines of communication with other managers, team members and all other departments.
•Respond to emergency situations using information contained in Material Safety Data Sheets. Keep MSDS sheets current and easily available.
•Maintain and monitor “Lost and Found” procedures and policies according to standards.
•Ensure all end of month reports are met,
•Review all operational staff’s worked hours for payroll compilation and submit to accounting on a timely basis.
•Prepare team member schedule according to business forecast, payroll budget guidelines and productivity requirements.
•Ensure that no-show revenue is maximized through consistent and accurate billing.
•Ensure that Ten Day Forecast is completed on a timely basis.
