Bellperson

Come join the team at the Hilton Hawaiian Village Waikiki Beach Resort as Bellperson! Located on 22 acres along Waikiki’s widest stretch of beach you will find our iconic property where our team members love being a part of our award-winning culture.

In addition, the property offers free meals while on shift and discounted employee parking. We know that you will love being a part of a team that was named Great Places to Work!

The ideal candidate will possess:

• Valid driver’s license required.
• 1 year customer service background.
• The ability to work a flexible schedule that includes weekdays, evenings, weekends, overnights and holidays is required.
• Ability to push/lift up to 75lbs.

Shift Pattern: Varied (Union role) – AM PM Overnight. Open availability required including weekends and holidays; shifts will be dependent on business levels and seniority scheduling.

Pay Rate Scale: $18.99 – $23.74 (tips additional)

What will I be doing?
As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations.
• Retrieve and transport guest luggage.
• Inspect guest rooms and acquaint guests with these rooms and their features.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Organize and store luggage, as needed, according to guidelines.
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments.
• Ensure messages and faxes are regularly delivered throughout the day.
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed.
• Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed.
• Assist in the maintenance, appearance and functionality of equipment.

What are we looking for?

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout driveway and continuously perform essential job functions.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to grasp, lift and/or carry a maximum of 75 lbs.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.https://jobs.hilton.com/apac/en/job/HOT0C741/Bellperson-Hilton-Hawaiian-Village-Waikiki-Beach-Resort