JOB DESCRIPTION
Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California.
Located in Downtown LA’s cultural corridor, Conrad Los Angeles is the city’s newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences—including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres’ award-winning restaurant group, JoseAndresFoodGroup.
Want to get an inside look? Take a virtual tour.
In this role as a Guest Services Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service.
The ideal candidate will have a minimum of (1) year of hotel guest services experience required. A minimum of (2) years of prior guest facing role experience preferred. Prior hospitality experience and or Luxury hospitality experience is preferred. Hilton OnQ experience is preferred. A high school diploma or equivalent is required. Four-year college degree preferred with emphasis on foreign languages. The ideal candidate must possess considerable skills in the use of a calculator to prepare moderately complex mathematical calculation without error. Ability to effectively deal with internal and externals customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Ability to work a flexible schedule including nights, weekends and holiday shifts required. Proficient with Microsoft Word, Excel and PowerPoint. Ability to bend, stoop, walk, lift/push/pull up to 20 lbs with or without reasonable accommodation. Must be able to work a full shift (8 hours) walking and standing with or without reasonable accommodations.
What will I be doing?
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their […]
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What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests […]
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