Security Officer

Security Officer

To ensure a safe environment for the hotel staff and guests and protect the assets of the hotel.

KEY ROLES & RESPONSIBILITIES

• To establish chain of command and responsibility, the Security Officer shall be held directly responsible to the Shift Duty Security Supervisor, Assistant Operations Manager, Security Manager.
• Perform duties according to the Duty Roster prepared by the Director of Security or in his absence, the Assistant Director of Security.  The Security Officer may be deployed at any of the following Duty Posts as enumerated thereafter:
  • Security Control Room Duty;
  • Lobby Duty;
  • Loading Bay;
  • Patrolling or Observation Duty;
  • Back of House;
  • VIP Parking;
  • Or at any position where operations in Security field will benefit.
• When on duty, the Security Officer shall adopt the “Service Oriented” approach in discharging of its duties in order to functions harmoniously with the concept of the Hotel as a place of hospitality
  • To exercise flexibility to maintain a balance between effectiveness and unobstructiveness;
  • To promote the “gentlemen” rather the “officer” image for the security service;
  • To act for and on behalf of the Hotelkeeper on security matters;
  • To protect the safety of guests, staff, their properties and those belonging to the Hotel;
  • Assisting other Department in rendering services to the customers so as to maintain or enhance the services provided other than his primary security duties;
  • To act as a host of the hotel by personally welcoming arriving guests and bidding farewell to departing guests;
  • To greet guests and offer assistance;
  • To lead guests whenever possible if they are uncertain of the location within the Hotel premises;
  • To inform and sell other hotel facilities to all visitors of the Hotel.
• Protect the hotel guests and keep the peace by
  • Monitoring any undesirable elements to ensure that they do not harass, harm or embarrass the hotel guests;
  • Take appropriate action to defuse any outbreak of violence or
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