Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Discover the wonder of Washington, D.C. from your perfect home base in the heart of charming Georgetown. Washington, D.C. is a center of power that has shaped world history, a big city with a small-town feel, and a vibrant hub for exciting social, dining, and cultural scenes. Experience it all from an iconic neighborhood hotel that will feel like your own private residence in the heart of the Capital.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
We invite you to join the world of luxury hospitality at Fairmont Washington D.C. as our new Guest Experiences Manager. Reporting to the Director of Front Office, the Guest Experience Manager oversees the Concierge and Royal Service departments and ensures all VIP and ALL (Accor Live Limitless) guests receive an exceptional, seamless experience throughout their stay. This role manages all aspects of the guest journey — from pre-arrival to post-departure — ensuring service excellence, attention to detail, and adherence to Fairmont brand and LQA standards.
Guest Experience & Service Excellence
Communication & Coordinationhttps://careers.accor.com/global/en/job/guest-experiences-manager-in-fairmont-washington-d-c-georgetown-washington-unit-jid-87020
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Job Description To be an ambassador of the Front Office and of the hotel, in and outside the work place. To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures. To manage any guest complaint in a professional […]
Descrição da vaga • Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo à entrega das chaves e encaminhando-os aos respectivos apartamentos. • Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os pagamentos, bem como montando/organizando os respectivos processos. • Garantir o cumprimento aos procedimentos de recepção, bem como […]
Job Description We are seeking a professional and customer-focused Front Office Supervisor to join our team. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team. Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures Lead, […]
Descrição da vaga Receber hóspedes/clientes no balcão, identificá-los e prestar informações. Realizar check-in e check-out. Assegurar o cumprimento dos procedimentos de recepção, bem como preparar os processos e procedimentos de “Auto-Controle”. Alimentar o sistema com as informações de reserva do cliente. Realizar atendimento telefônico, seguindo os padrões da rede e da unidade. Executar outras atribuições correlatas […]
Job Description Alongside our Front Office Manager this role will support and oversee daily Front Office operations. What you will be doing: Lead, coach, and motivate the Front Office team to consistently deliver high service standards. Drive team performance on loyalty enrollment, upselling initiatives, guest satisfaction and related KPIs. Coordinate closely with Housekeeping, F&B, Engineering, […]
