Assistant Front Office Manager

Alongside our Front Office Manager this role will support and oversee daily Front Office operations.

What you will be doing:

• Lead, coach, and motivate the Front Office team to consistently deliver high service standards.
• Drive team performance on loyalty enrollment, upselling initiatives, guest satisfaction and related KPIs.
• Coordinate closely with Housekeeping, F&B, Engineering, and other departments to ensure smooth daily operations.
• Support training, performance management and development of Front Office team members.
• Review guest feedback, reports, and service metrics to drive continuous improvement.

You will bring with you prior experience of at least 4-5 years in Front Office operations, including working in an Assistant Manager or leadership role in Front Office.

What we are looking for:

• You are an effective team builder with a keen focus on driving efficiencies and improving operational performance.
• Proficiency in Property Management Systems, particularly Opera Cloud.
• Possesses excellent leadership, communication, problem-solving skills and thrives in fast-paced and high-pressure environments.
• Good financial and analytical understanding.

What’s in it for you?

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor.
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation.
• Work alongside passionate industry professionals.https://careers.accor.com/global/en/job/assistant-front-office-manager-in-novotel-sydney-darling-square-sydenham-australia-jid-87012