Guest Service Agent

• To be an ambassador of the Front Office and of the hotel, in and outside the work place.
• To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• To be aware of and to report all guest comments or complaints.
• To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.
• To check the departure lists and to ensure check-out times are respected.
• To monitor room status and discrepancies.
• To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups..
• To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
• To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
• To personally greet and escort the guests rather than pointing out directions.
• To respect the privacy of the guests and the confidentiality of the information.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• To call the supervisor or manager for advice in serious cases or if an approval is required.
• To be aware of all VIPs visiting or staying in the hotel.
• To maintain an accurate Guest History and to pre-register all recurring guests.
• To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.
• To check the departure lists and to ensure check-out times are respected.
• To monitor room status and discrepancies.
• To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups.

-Bachelor’s in Tourism , Languages or any related Field.
– ( 0-3 ) years experience working with Opera or a related system.
– Fluency in English is a must.
– Additional languages are a plus.https://careers.accor.com/global/en/job/guest-service-agent-in-sofitel-cairo-nile-el-gezirah-cairo-egypt-jid-80453