With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Chief Concierge oversees the Concierge team, ensuring exceptional, personalized service and seamless handling of all guest requests. This role leads daily operations, curates bespoke guest experiences, and maintains strong relationships with guests and local partners.
The Chief Concierge ensures service excellence in line with luxury brand standards, Forbes Travel Guide requirements, and Les Clefs d’Or standards, while driving guest satisfaction, loyalty, and overall experience.
Duties & Responsibilities
Lead and oversee all Concierge operations, ensuring exceptional and personalized guest service
Manage, train, and develop the Concierge team to maintain luxury service standards
Meet and greet VIP, long-stay, and high-profile guests, ensuring a warm and personalized arrival experience
Handle VIP and special requests with professionalism and discretion
Curate and coordinate bespoke guest experiences, including dining, transport, and events
Coordinate with third-party vendors to ensure seamless service delivery
Maintain strong relationships with external partners and service providers
Ensure proper handling, storage, and delivery of guest parcels, messages
Ensure the team is well-informed on local attractions, trends, and experiences
Ensure compliance with safety, security, and emergency procedures within the concierge area
Monitor guest feedback and service quality, implementing improvements where needed
Ensure cleanliness, organization, and presentation of the hotel driveway and arrival experience
Manage staffing, scheduling, and departmental performance
Collaborate closely with Front Office and other departments for seamless operations
Ensure compliance with brand standards, policies, and procedures
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do […]
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the […]
Description for Internal Candidates POSITION SUMMARY The resource will be part of the Front Office department and will perform the following tasks: Welcoming customers Assigning rooms Providing information or assistance to customers Managing reservations Receiving and handling customer complaints Analyzing and identifying customer needs Receiving and sorting phone calls Filling out forms and documents […]
