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Job Description To be an ambassador of the Front Office and of the hotel, in and outside the work place. To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures. To manage any guest complaint in a professional […]
Descrição da vaga • Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo à entrega das chaves e encaminhando-os aos respectivos apartamentos. • Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os pagamentos, bem como montando/organizando os respectivos processos. • Garantir o cumprimento aos procedimentos de recepção, bem como […]
Job Description We are seeking a professional and customer-focused Front Office Supervisor to join our team. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team. Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures Lead, […]
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. Hotel Overview: Discover the wonder of Washington, D.C. from your […]
Job Description Alongside our Front Office Manager this role will support and oversee daily Front Office operations. What you will be doing: Lead, coach, and motivate the Front Office team to consistently deliver high service standards. Drive team performance on loyalty enrollment, upselling initiatives, guest satisfaction and related KPIs. Coordinate closely with Housekeeping, F&B, Engineering, […]
