Les missions
Intégré à l’équipe réception, tu :
organises le bon déroulement du séjour du client depuis son arrivée tardive jusqu’à son départ matinal
veilles à ce qu’il y ait une parfaite continuité de qualité de service entre la journée et la nuit
établis les rapports statistiques et comptables de la journée
Gères les facturations, les encaissements et le fonds de caisse
traites les éventuelles insatisfactions de la clientèle afin d’y apporter rapidement une solution.
veilles et contribues à la sécurité des biens et des personnes
assures le bon déroulement des opérations de clôture
Optimises la vente des chambres de l’hôtel en garantissant les complets
Fidéliser via le programme ALL (Accor Live Limitless) : on a hâte de découvrir tes talents de commercial !
Profil recherché
Tu as déjà travaillé 2 années en réception de nuit au sein d’un hôtel.
Tu sais parler plusieurs langues, l’anglais et une troisième langue serait un plus.
Tu aimes faire plaisir et faire preuve d’empathie, d’un naturel avenant(e), souriant(e), tu es exemplaire dans ton comportement et as à cœur la satisfaction du client.
Tu créés et maintiens une ambiance de travail bienveillante et sereine, autour du plaisir à faire plaisir, avec sérieux sans se prendre au sérieux.https://careers.accor.com/global/en/job/responsable-de-nuit-h-f-in-novotel-paris-centre-gare-montparnasse-paris-franc-jid-87281
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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