Front Office Agent

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Job functions:

• Customer service: Greet guests, offer them a friendly welcome and provide them with information about the hotel’s services and the area.
• Check-in and check-out: Collaborate in the check-in and check-out of guests, ensuring that the processes are quick and accurate.
• Reservation management: Assist in the management, modification or cancellation of reservations, keeping the information up to date.
• Telephone reception: Answering telephone calls, redirecting them, and taking messages for guests or staff.
• Correspondence handling: Receiving, distributing and managing correspondence and packages for both guests and the hotel.
• Administrative support: Perform administrative tasks such as updating records and preparing occupancy reports.
• Handling complaints and requests: Attend to and resolve guest requests and complaints, referring them when necessary.
• Coordination with other departments: Maintain constant communication with other departments to ensure a satisfactory experience for guests.
• Inform the guest about the services provided by the hotel and attend to any requests from them.
• Performing up-selling according to the program established by the company.
• Try to build customer loyalty through the tools that the company provides.
• Other duties related to the position

What are we looking for?

• Degree in Tourism, Accommodation or similar

• Minimum 2 years experience in a similar position and in a similar category establishment. 
• A high level of English is essential. Other languages, such as French or German, are a plus.
• Opera Cloud Management
• Organized, decisive person, with a predisposition and ease of teamwork.
• Strong service orientation and attention to detail.

https://careers.melia.com/job/Barcelona-Front-Office-Agent-MIM-Sitges/1288405501/