Front Office Manager

Job Summary:

The Front Office Manager is responsible for all front office functions. They direct and work with managers and team members to successfully execute all front office operations, including guest arrival and departure procedures. The Front Office Manager strives to continually improve guest and team member satisfaction and maximize the financial performance of the department.

Duties:

• Leading Front OfficeTeam
  • Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity
  • Encourage and build mutual trust, respect, and cooperation among team members
  • Serve as a role model to demonstrate appropriate behaviors
  • Supervise and manage employees. Manage all day-to-day operations
  • Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team
  • Ensure recognition of employees is taking place across areas of responsibility.
  • Communicate performance expectations in accordance with job descriptions for each position and monitor progress
  • Celebrate successes and publicly recognize the contributions of team members

• Maintain Front Office Goals
  • Achieve and exceed goals including performance goals, budget goals, team goals, etc.
  • Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • https://careers.accor.com/global/en/job/front-office-manager-in-ala-moana-honolulu-by-mantra-honolulu-united-state-jid-87653