Outlet Manager

An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.

Key Responsibilities:

1. Operations Management:
   • Manage day-to-day outlet operations, including opening/closing procedures.
   • Monitor inventory levels and ensure timely replenishment.
2. Team Leadership:
   • Supervise and train staff to deliver excellent customer service.
   • Create staff schedules and manage performance evaluations.
3. Customer Service:
   • Address customer concerns promptly and professionally.
   • Maintain a welcoming environment to enhance the customer experience.
4. Sales and Revenue:
   • Drive sales to meet or exceed targets.
   • Implement promotions and upsell products/services.
5. Compliance and Reporting:
   • Ensure adherence to safety, hygiene, and company policies.
   • Prepare daily/weekly reports on sales, expenses, and staff performance.

• Bachelor’s degree in business, hospitality, or related field (preferred).
• 2-5 years of experience in retail or hospitality management and 1-2 years experience in similar role.
• Strong leadership, communication, and organizational skills.
• Secondary / High school education
• Additional certification(s) in Food & Beverage will be an advantage

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• https://careers.accor.com/global/en/job/outlet-manager-in-novotel-bengaluru-outer-ring-road-bengaluru-india-jid-87729