Assistant Outlet Manager

• To ensure a professional and profitable operation within the framework of the Hotel
• With the hotel learning manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business.  Support the training of Departmental Trainers to continue to improve hotel service levels and implement a daily departmental training program.
• To achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
• To accurately forecast business demands to ensure efficient staffing & food production.
• To be responsible for all accounting and billing procedures in the outlets
• To work with hotel management to develop & execute plans and actions for the marketing of the outlet.  To be aware of all Anantara Guest Incentive programs, and actively promote and support these.
• To ensure the efficient scheduling of Management & Team Members in the outlet, and to be responsible for the accurate supervision of the Team Members time control system.
• To be responsible for the execution of all Team Member reviews and appraisals in a professional and timely manner
• To train managers and supervisors in effective “coaching and counseling” and the correct process of progressive discipline
• To be responsible for always maintaining outlet safety and sanitation standards
• To be responsible for asset management of all outlet property and facilities, and to conduct a regular preventative maintenance inspection.
• Promote positive inter-departmental relations through candid communication and cooperation.
• To work closely with the Banqueting department to support all requested functions.
• Above all, to lead by example through a “hands on” approach to motivate our Team Members to excel.

• College diploma in Hotel Management or related field.
• Minimum experience of 2-3 years in a Food & Beverage role in luxury hotel
• Passion for leadership and teamwork.
• Excellent communication skills in English
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.

  Additional Qualification:

•  Russian Speaking

• Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Manager’s Checklist.
• Train, maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
• Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly.  Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
• Assist any Associate in his/her job performance, when required, to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs, new ideas, and methods of operation

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