Butler Associate

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know — connecting people to the city, the culture and the moment.

General Duties

•  Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level.
• Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.
• Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival.
• Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort.
• Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.
• To promote in house facilities to guest during stay before giving recommendation for outside of the resort.
• Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay.
• Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner.https://careers.accor.com/global/en/job/butler-associate-in-roswyn-a-morgan-s-original-hotel-mumbai-india-jid-87805