Conveniently positioned at the doorstep of the light-rail, Mantra Legends boasts an ideal location in the heart of Surfers Paradise. The property offers a range of accommodation, from studio and hotel rooms to apartment-style and luxurious spa suites. Fables Restaurant and Tales Bar provides guests with daily breakfast options while corporate and event guests can choose from a variety of impeccably designed function rooms offering spaces to host intimate gathering for 14 or a cocktail event for up to 350 attendees. Do not let our guests have all the fun! In your spare time experience, all the Gold Coast has to offer, whether you enjoy the vibrant nightlife, retail therapy or prefer the adrenaline rush of water sports there is unlimited opportunities!
Purpose
As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.
Primary Responsibilities
- Take the helm and guide the hotel’s day-to-day operations with expertise
- Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
- Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
- Contribute to roster planning and preparation
- Embrace authenticity and let your unique self-shine in every shift
Skills and Experience
- Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
- Proficiency in using reservation and property management systems is a plus
- Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
- Masterful in the art of both the written and spoken communication
- Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
Accor Benefits
- ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
- Learn Your Way – Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- https://careers.accor.com/global/en/job/assistant-manager-in-25-laycock-st-4217-surfers-paradise-au-jid-87819
