Front Office & Reservations Coordinator

How does your working day look like …

• You review and process reservations to ensure that every booking is correctly recorded in the system.
• You check arrivals for the upcoming days, identify special requests early on, and prepare the team accordingly.
• You keep an eye on credit cards and guarantees and make sure our bookings are properly secured.
• You handle administrative tasks in the Front Office and Reservations – working in a structured, efficient way and with great attention to detail.
• You monitor our TrustYou reviews and online platforms and support the handling of guest feedback.
• When things get busy at the reception desk, you step in operationally at the Front Office and support the team in guest interactions.

Your personality counts more than your CV …

• You have completed training in the hotel industry, gained professional experience and speak fluent German and English
• You work independently, are reliable and always think one step ahead
• You are a team player, think in a solution-oriented manner and are also willing to lend a hand
• You are a doer – and even if you do it wrong sometimes, you openly admit it
• You bring not just bringing your abilities, but also your character

What’s in it for you …

• Only work 4 days a week as a full-time team member without payment or holiday reduction
• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more …
• https://careers.accor.com/global/en/job/front-office-and-reservations-coordinator-m-f-d-in-25hours-hotel-munich-the-royal-bavarian-munich-ger-jid-87736