W Lounge Supervisor

W Lounge Supervisor 
Role Overview
The W Lounge Supervisor oversees the day-to-day service operations of the hotel’s luxury cocktail lounge, ensuring a seamless guest experience, impeccable service standards, and smooth coordination between the bar, lounge, and service team. This role is key in maintaining the refined atmosphere expected of a 5-star property.

Key Responsibilities
– Supervise the service team on the floor, ensuring flawless 5★ service delivery.
– Oversee guest seating, flow, and table management to maximize comfort and efficiency.
– Support the bar and service teams in delivering premium cocktails, food items, and personalized experiences.
– Ensure lounge ambiance meets luxury standards (lighting, music, cleanliness, readiness).
– Handle guest requests, complaints, and VIP interactions with professionalism and discretion.
– Coordinate with the management team to maintain smooth operations.
– Monitor daily opening and closing procedures and ensure full compliance with hotel standards.
– Perform daily financial closing, reconcile POS transactions, and ensure accurate reporting.
– Assist with staff coaching, on-the-job training, and performance follow-up.
– Ensure adherence to hygiene, safety, and responsible alcohol service regulations.

Qualifications
– 1–2 years’ experience in a supervisory role within luxury hospitality. Experience with LQA (Leading Quality Assurance) standards is highly appreciated.
– Strong understanding of 5★ service etiquette and guest engagement.
– Excellent communication, leadership, and team-coordination skills.
– Ability to manage high-volume periods while maintaining a calm, luxury environment.
– Knowledge of premium cocktails, spirits, and lounge-style service is an advantage.
– Professional appearance, attention to detail, and a guest-focused mindset.
– An European Passport or Dutch Work permit is mandatory!

#LI-OB1

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

https://careers.marriott.com/w-lounge-supervisor/job/884FB0B8067308FEF91F20E99008F884