About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.
About the role:
The Director of Guest Experience is a leadership role responsible for shaping, elevating, and consistently delivering exceptional, personalized guest journeys across the property. This position champions service excellence, emotional hospitality, and brand standards, ensuring every interaction reflects the Four Seasons promise.
What you will do:
– Lead and oversee the end-to-end guest journey, ensuring seamless, personalized experiences from arrival to departure
– Serve as the brand ambassador for guest experience, embedding Four Seasons service culture and standards across all departments
– Collaborate closely with Rooms, Food & Beverage, Spa, and other operational leaders to ensure service consistency and excellence
– Analyze guest feedback, service metrics, and trends to identify opportunities for continuous improvement
– Resolve complex guest concerns with professionalism, empathy, and decisive action
– Coach, mentor, and develop leaders and frontline teams to deliver intuitive, anticipatory service https://careers.fourseasons.com/us/en/job/REQ10373820/Director-of-Guest-Experience
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
