Conference Concierge

Sofitel Brisbane Central is seeking a detail-oriented professional to support the administrative and technical operations of our world-class Conferences, Meetings and Events department.

This role plays a key part in delivering seamless and memorable event experiences within a 5-star luxury environment. Working closely with the Conference and Events Operations team, you will provide hands-on administrative and operational support to ensure the flawless execution of conferences, meetings and bespoke events.

You will assist in coordinating event-related administration while delivering exceptional, personalised service to our clients and guests. With a strong focus on elegance, precision and attentiveness, you will anticipate guest needs and consistently exceed expectations in line with Sofitel’s luxury service standards.

This position is ideal for a hospitality professional who takes pride in presentation, thrives in a fast-paced luxury setting, and is passionate about creating unforgettable experiences. There is potential for a part-time position, with full availability across the week.

• Greet and assist conference attendees, providing information and guidance throughout the event
• Manage registration processes, including check-in, badge distribution, and information packet handouts
• Coordinate with venue ambassadors to ensure proper room setups, audiovisual equipment, and catering services
• Assist speakers and presenters with their needs, including schedule management and equipment setup
• Handle inquiries and resolve issues promptly and professionally
• Maintain up-to-date knowledge of conference schedules, local attractions, and services in Brisbane City
• Collaborate with the event planning team to ensure smooth execution of all conference activities
• Monitor and replenish conference materials and supplies as needed
• Provide post-event feedback and suggestions for improvement.

• Excellent verbal and written communication skills
• Strong organisational and multitasking abilities
• Proficiency in event management software and Microsoft office suite
• Demonstrated problem-solving skills and attention to detail
• Customer service orientation with a friendly and empathetic demeanor
• Basic technical knowledge for audiovisual equipment
• Previous experience in hospitality, event planning, or customer service
• Experience working in a fast-paced environment
• High school diploma or equivalent (required)https://careers.accor.com/global/en/job/conference-concierge-in-sofitel-brisbane-central-brisbane-city-australia-jid-82066