IT Manager

Based at the Mandarin Oriental, Canouan within the IT Department in St. Vincent and Grenadines the IT Manager is responsible for the efficient operation of applications, hardware and telecommunications systems in the hotel. This includes consultation with users to ensure that telecommunications and internet systems conform to their hardware, software and system specifications. The IT Manager reports to the IT Director.

As IT Manager, you will be responsible for the following duties:

General IT Management & Support:

• Oversee daily first-line IT support for staff and second-line support for hotel guests, ensuring timely and efficient resolution.
• Monitor and maintain core IT infrastructure (servers, endpoints, network devices) to ensure continuous operation and adherence to SLAs.
• Manage and troubleshoot hotel core applications (PMS, POS, VoIP, etc.).
• Ensure completion of hotel-specific IT task lists (daily, weekly, monthly).
• Implement brand and group IT standards (e.g., MOHG or brand-specific frameworks).
• Escalate unresolved technical issues to vendors or corporate IT teams as required.https://careers.mandarinoriental.com/jobs/it-manager-canouan-saint-vincent-and-the-grenadines