Night Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
contact@hospitalityjobsvacancies.com

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Night Supervisor

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

 

Discover some of the benefits we offer:

 

  • My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

 

  • My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

 

Mission: The Night Supervisor will supervise and coordinate the Night shift activities at the Front Desk, and act as a liaison between guests and Management in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximise rooms revenue and guest satisfaction.

 

What Will I be doing?

  • Greet and welcome guests in a friendly, prompt, and professional manner in accordance with Hotels’ standards.
  • Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests
  • Check-in and check-out process following brand standards
  • Issue room keys and provide information on Hotel services and room location
  • Manage online and phone reservations when required while on duty
  • Answer incoming calls and place outgoing direct calls and direct them if required to guests rooms and internal departments
  • Ensure that SOPs and daily checklists are being followed and implemented.
  • Ensure the desk is covered at all times.
  • Have full awareness of the current daily status of the Hotel.
  • Ensure smooth handover to the next shift.
  • Process all payments according to established procedures.
  • Up-sell rooms when possible, to maximize hotel revenue
  • Complete any required reporting (financial and non-financial)
  • Handle late-night inquiries, and special requests.
  • Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • Collaborate on and follow company policies, practices and procedures in order to maintain internal controls
  • Perform other duties as assigned.

 

What are we looking for?

  • Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
  • Must be fluent in English; other languages are preferred.
  • 2-3 years of experience in a fast environment in the same or similar position in a hotel/resort.
  • Passionate for Hospitality and with a strong attitude to interpersonal relationships
  • Knowledge of Opera Cloud is an asset

https://careers.melia.com/job/San-Pawl-Il-Bahar-Night-Supervisor-INNSiDE-Bugibba/1291563201/

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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