Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Service Agent

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests’ entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

 

Primary Responsibilities

  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
  • Confidant in communicating with guests and colleagues to ensure cohesive collaboration
  • Conquer challenges alongside guests, transforming dilemmas into success stories
  • Promote hotel amenities and services by having a deep understanding of products and offerings
  • Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
  • Display proficiency in accurately handling reservations and managing guest accounts

 

Skills and Experience

  • Previous experience in hotel front desk operations is a valuable asset
  • Innovative approach to exceeding customer service expectations
  • Skilled at collaborating within teams, as well as working independently
  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
  • Proficiency in both written and verbal communication
  • Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

 

 

 Accor Benefits

  • ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
  • Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
  • Learn Your Way – Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
  • https://careers.accor.com/global/en/job/guest-service-agent-in-84-northbourne-avenue-2612-canberra-aus-jid-89016

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Groups Reservations Coordinator

Job for: Locals

One more thing… By working at the IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality As part of our […]

United Kingdom

Night Manager

Job for: Locals

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart,​ Join us and become a Heartist®.   Job Description   We have a great opportunity for a Night Manager to join our Front Office management team for 2 nights a week, reporting directly to […]

Australia

Gérant·e de l’expérience client

Job for: Locals

Description du poste   *Poste temporaire – remplacement pendant un congé  Ce que l’établissement vous offre : Avantages et taux réduits pour voyager dans les hôtels Accor mondialement (plus de 5700 hôtels)! Stationnement gratuit. Accès gratuit au centre sportif et piscine intérieure. Hébergement temporaire disponible ($). Plan d’assurances concurrentiel, majoritairement payés par l’employeur. Fond de pension Programme d’aide aux […]

Canada

GEX&Concierge Supervisor

Job for: Locals

Descripción del empleo   Lo que harás… Como GEX & Concierge Supervisor, serás responsable de supervisar la operativa diaria del equipo de Guest Experience & Concierge, garantizando el cumplimiento de los estándares de servicio y la excelencia en la experiencia del huésped. Tu función asegurará una atención personalizada y fluida durante toda la estancia, actuando […]

Spain

Réceptionniste

Job for: Locals

Description du poste   Réceptionniste (H/F/X) La première impression est toujours la bonne! En tant que Réceptionniste, vous prenez soin de nos clients depuis leur arrivée jusqu’à leur départ, en vous assurant qu’ils vivent une expérience mémorable. Relation client Assurer les opérations liées à l’accueil et au départ du client de manière personnalisée dans le […]

France

Add Your Heading Text Here