PBX Operator

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7^th Conrad Hotel in the U.S. and the 1^st in California.

Located in the most exciting state-of-the-art development in DTLA, this luxurious 28-story hotel has over 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, 12,000 square feet of event space, and 3 food and beverage outlets. This includes a signature restaurant, lobby bar, and in-room dining all in partnership with Chef Jose Andres’ award-wining restaurant group, JoseAndresFoodGroup.

The Grand LA combines lifestyle, arts, and culture to provide a truly unique experience in Los Angeles. It is at the epicenter of downtown LA’s cultural corridor across from the Walt Disney Concert Hall with two towers, a 45-story residential and 28-story hotel, and more than 176,000 square feet of retail space anchored by chef-driven restaurants and a collection of shops, entertainment, and hospitality.

Want to get an inside look? Take a virtual tour.

In this role as a Conrad Services Agent you will be responsible for processing group reservation information including rooming lists, suites, resumes, and billing requirements. Conrad Service Agents will serve as onsite reservation agents for future room bookings in addition to dining and spa booking as well as serving as general guest services for in-house guests.

The ideal candidate will have a minimum of (1) year of customer service experience required. Reservations, front office or travel industry experience preferred. Previous Hilton OnQ experience preferred. Luxury hospitality background experience preferred. Sales experience preferred. Prior HotSOS, Seven Rooms, Book4Time experience is preferred. High school graduate or equivalent required. The ideal candidate must possess ability to read, listen and communicate effectively in English. Ability to access, read and accurately input information using a moderately complex computer system. Ability to effectively deal with both internal and external customers, some requiring high levels of patience, tact and diplomacy. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.  Ability to work a flexible schedule that includes nights, weekends, and holidays.

https://jobs.hilton.com/apac/en/job/HOT0CF5W/Conrad-Services-Agent-PBX-Operator-Conrad-Los-Angeles