Banquet Manager

**Operational Leadership & Event Management**

• Review and analyze Banquet Event Orders (BEOs) to ensure operational accuracy, event readiness, and proper communication across all departments
• Conduct pre-shift and pre-event briefings to review event timelines, service expectations, and special guest requests with clarity and enthusiasm
• Monitor banquet events in progress to ensure service standards, timing, and presentation consistently meet luxury hospitality expectations
• Anticipate operational challenges proactively and implement effective solutions during event execution
• Ensure all banquet spaces are properly set according to event diagrams and operational specifications

**Staff Leadership & Team Development**

• Train, coach, and mentor banquet team members including Supervisors, Captains, Servers, and Setup teams with a supportive and motivational approach
• Develop line schedules to optimize productivity, coverage, and team efficiency while meeting guest service standards
• Provide ongoing performance feedback and support professional development opportunities within the banquet team
• Foster a positive, collaborative, and inclusive working environment aligned with organizational values
• Lead by example, demonstrating professionalism, integrity, and commitment to service excellence

**Financial & Operational Management**

• Manage banquet labor scheduling to ensure appropriate staffing levels while controlling overtime and labor costs
• Monitor departmental supply usage including linens, equipment, and banquet service items with analytical precision
• Oversee orders of needed supplies and manage inventory levels for banquet operations
• Partner with leadership to support departmental revenue goals and operational efficiency
• Make informed business decisions based on event requirements, operational data, and strategic objectives

**Interdepartmental Collaboration & Guest Relations**

• Work closely with Catering & Conference Services to ensure accurate communication of event details and client expectations
• Coordinate seamlessly with Culinary, Stewarding, Engineering, Housekeeping, and Security teams to ensure operational readiness
• Serve as a visible leader during events and act as a primary point of contact for meeting planners and event hosts
• Address guest concerns promptly and professionally while ensuring service recovery when needed
• Foster positive relationships with clients to support repeat business and guest satisfaction
• Assist other Food & Beverage departments when necessary to support organizational goals

**Service Excellence & Standards**

• Ensure all banquet operations consistently reflect luxury service standards and organizational excellence
• Maintain the highest levels of professionalism, presentation, and cleanliness within all banquet spaces
• Demonstrate flexibility with work schedules including mornings, nights, weekends, and holidays as required
• Create memorable guest experiences through personalized service moments and attention to detail