Concierge

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Concierge

Job Description

 

We are seeking an enthusiastic and customer-focused Concierge to join our team at our luxury resort in Phu Quoc, Vietnam. As a Concierge, you will be the primary point of contact for our guests, providing exceptional service and ensuring their stay on our beautiful tropical island is memorable and hassle-free.

  • Welcome guests and provide a warm, professional first impression of our resort
  • Offer comprehensive information about local attractions, activities, and dining options in Phu Quoc and the surrounding areas
  • Make reservations for restaurants, transportation, and various guest activities
  • Respond promptly to guest enquiries and requests, ensuring timely follow-up and resolution
  • Maintain up-to-date knowledge of upcoming events and local happenings
  • Collaborate with other departments to ensure seamless guest experiences
  • Handle guest complaints and concerns with empathy and efficiency
  • Manage concierge desk operations, including maintaining a clean and organised workspace
  • Assist with luggage and other guest services as needed
  • Participate in regular team meetings and training sessions to enhance service quality
  • Promote and upsell resort amenities and services when appropriate
  • Maintain accurate records of guest interactions and preferences
  • https://careers.accor.com/global/en/job/concierge-in-rixos-phu-quoc-island-vietnam-phu-quoc-vietnam-jid-60880

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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