Front Office Agent

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
• Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs

As Front Desk Agent at Fairmont Sonoma Mission Inn and Spa, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you!

include the following:

• Warmly and professionally greet and welcome guests
• Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail
• Knowledgeable of resort facilities, services and hours of operations
• Knowledgeable of all guestrooms and suites
• Promptly respond to guest inquiries and requests, providing information about hotel facilities, services, and local activities
• Provide accurate information and remain courteous during all guest interactions
• Promote our loyalty program
• Promote hotel facilities, looking for opportunities to enhance a guest’s stay through upselling
• Perform cashier audit completely and accurately.
• Cash handling activity and house bank agreement.
• Familiar with daily events, times and locations within the hotel
• Work closely and efficiently with Valet/Parking and Housekeeping to ensure smooth arrival and departure of guests.
• Maintain a clean and professional attire, and be well groomed in accordance with SMI policies.
• Be punctual and have excellent attendance.
• Maintain a safe working environment and follow safety policies and procedures.
• Follow departmental procedures, policies and service standards
• All other duties as assigned by your direct supervisorshttps://careers.accor.com/global/en/job/part-time-front-office-agent-in-fairmont-sonoma-mission-inn-and-spa-sonoma-ca-unit-jid-89432