Night Hotel Manager

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Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Reporting to the Hotel Manager, the Night Hotel Manager’s primary function is to manage the nightly operations of the Hotel.  He/she acts as the manager on duty to all Guests and personnel.  Furthermore, he/she represents the Hotel Manager during his/her absence overnight.

RESPONSIBILITIES:

• Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day
• Maintain high standards of personal appearance and grooming, outlined by Fairmont Hotels and Resorts grooming policy, and ensure compliance for all overnight colleagues
• Oversee hotel operations for all operational departments during the overnight, including Front Office, Royal Service, Housekeeping, In-Room-Dining, Culinary, Stewarding, Engineering and Security
• Responsible for the overnight cleaning and maintenance programs, and oversee 3rd party contractors and special projects in collaboration with the Director of Housekeeping, Director of Rooms, Director of Engineering, Director of Food and Beverage.
• Perform the duties of the Night Manager two nights per week, and anytime required and carry out the Night Audit function including the provision of systems expertise as laid down by company requirements
• Ensure all internal controls are performed according to company requirements
• Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers
• Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency
• Follow previously determined “on the day” sales strategy in order to achieve maximum optimum rate
• Ensure the security of the hotel, its guests and visitors through regular checks and patrols throughout the night in conjunction with set procedures
• Act as a point of contact for all guests during their stay
• Recruit, train and develop Night Audit colleagues
• https://careers.accor.com/global/en/job/night-hotel-manager-in-the-plaza-a-fairmont-managed-hotel-new-york-united-jid-89427