Room Reservations Coordinator

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

Are you detail-oriented, personable, and eager to grow your career in hospitality? Do you thrive in a fast-paced environment where every guest interaction creates lasting memories? Join our Room Reservations team at the iconic Castle in the Rockies where world-class service meets the stunning beauty of the Canadian Rockies.

As a Room Reservations Coordinator, you will be a key member of the hotel’s Room Reservations Team. Beyond taking bookings, you will manage room inventory, coordinate with guests, support internal teams, and help deliver a seamless and memorable guest experience.

Competitive Salary: $55,000 – $57,000 gross annually, based on previous experience & education

Job Duties Include:

• Support day-to-day operations across Tour, Group, and Leisure reservations, including bookings, billing, and package management.
• Maintain hotel inventory, manage rate codes, promotions, and group/tour contracts, and address oversell situations.
• Collaborate closely with Front Office, Global Reservations, Fairmont Gold, Concierge, Resort Activities, F&B, and Sales teams.
• Monitor reservations inboxes, manage guest and internal correspondence, and handle escalations or reservation-related concerns.
• Audit group contracts, maintain system accuracy, and support team development through training guides, SOP updates, and departmental initiatives.

Your Skills & Qualifications:

• 18-month commitment to the role
• Previous reservations or hotel operations experience is an asset
• Proficiency in Opera PMS (Cloud and CRS); knowledge of Passkey/GroupMax is an asset
• Strong attention to detail and passion for hotel operations
• Excellent written, verbal, and interpersonal communication skills
• Strong problem-solving, analytical, organizational, and administrative skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office, including Word and Excel
• Professional presentation and ability to perform well under pressure in a fast-paced environment
• Able to work independently with minimal supervision.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• https://careers.accor.com/global/en/job/room-reservations-coordinator-in-fairmont-banff-springs-banff-canada-jid-89889