F&B Coordinator

About the job

Based at the Mandarin Oriental Palace, Luzern, within the F&B department, the Hostess / Host is responsible for managing reservations in our F&B outlets, welcoming our guests and guiding them to their designated table. The Hostess / Host reports to the Director of Food & Beverage.

As F&B Coordinator/ Lead Host, you will be responsible for the following duties:

• Coordinate with relevant teams to ensure special occasions and guest milestones are celebrated seamlessly.
• Ensure customer satisfaction from arrival to departure, adhering to MOHG Legendary Quality Experiences (LQEs), MOHG Pillars, and service standards.
• Manage restaurant reservations, including VIP guests, special requests, and guest preferences, ensuring accuracy and efficiency.
• Identify upselling opportunities during booking or upon arrival, promoting special menus or beverages.
• Act as a liaison between F&B outlets, kitchen, and floor teams to ensure smooth communication and operations.
• Generate daily, weekly, and monthly reports on bookings, guest trends, and statistics.
• Analyze trends to identify opportunities for targeted promotions and operational improvements

As F&B Coordinator/ Lead Host, we expect from you:

• Actively listen to every guest in order to ensure their complete satisfaction.
• Report critical situations—such as intoxicated guests or aggressive behavior—immediately to the manager or security team.
• Be able to maintain good conversations in German and English, and preferably in additional languages (both spoken and written).
• Display a natural, warm smile and a friendly, passionate demeanor toward guests.
• • Create WOW moments to surprise and delight guests through gestures and special actions.
• https://careers.mandarinoriental.com/jobs/f-b-coordinator-lead-host-m-w-d-luzern-switzerland