Front Office Supervisor

The iconic Beverly Hilton is looking for a Front Office Supervisor to join the Team!

Since 1955, the hotel has hosted memorable moments etched in history from dazzling red-carpet events to celebrity galas and we want you to be a part of the team who combines the excitement and entertainment of Hollywood with the prestige of Beverly Hills.

This Forbes 4-Star hotel has over 500 rooms, 60,000 square of feet of banquet space, and 4 food and beverage outlets. This includes 2 restaurants, a lounge, and in-room dining.

Want to learn more? Hotel Website, Facebook, Instagram, YouTube

Classification: Full-Time

Shift: Various – must be available to work weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $39 and is based on applicable and specialized experience and location.

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly
• https://jobs.hilton.com/apac/en/job/HOT0CFV8/Front-Office-Supervisor-The-Beverly-Hilton