The Outlet Supervisor is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton.
What will I be doing?
As the Outlet Supervisor, you will be responsible for performing the following tasks to the highest standards:
• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• In consultation with the Manager, agree and implement actions to make improvements to customer service.
• Complete the checklist in product knowledge.
• Make suggestions on the menu that might suit guests of different nationalities.
• Familiarize with menu items of all other outlets to recommend guests to other outlets.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
JOB DESCRIPTION ◇担当するレストランの運営管理 ◇お客様からのお問い合わせに迅速かつ効率的に対応 ◇チームへの業務・分担指示 ◇売上目標達成に向けたレストランマネージャーのサポート ◇チームのニーズを汲み取り必要に応じてトレーニングを企画 バーテンダー経験者歓迎 ◇同様職種の役職/ご経験がある方 ◇優れたコミュニケーション能力とマネジメントスキル https://jobs.hilton.com/apac/en/job/HOT0C80U/Food-and-Beverage-Shift-Leader
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