F&B Captain

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking an experienced and dynamic F&B Captain to join our team in Sepang, Malaysia. As an F&B Captain, you will play a crucial role in ensuring exceptional dining experiences for our guests while leading and motivating our service team.

• Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professional
• Proper handling of cashier, ensure that all bills were correctly charged and appropriate change return to guest, for any cash payment made by guest. For credit card, e-wallet, on-line payment, ensures that correct amount entered, and all bills must be posted, closed immediately in POS upon guest’s payment received.
• Responsible to keep the work stations organized, clean, neat and required mise-en-place were ready/top-up.
• Ensure consistent high-level service and maintain customer satisfaction
• Manage staff schedules and handle operational logistics
• Liaise between the kitchen and service areas to ensure smooth operations
• Address and resolve guest complaints and concerns efficiently
• Maintain inventory and report needs for supplies and equipment
• Train new team members and conduct regular team meetings
• Implement and monitor health and safety protocols
• Assist the F&B Supervisor as required
• Contribute to the development and implementation of service improvement initiative
• https://careers.accor.com/global/en/job/f-and-b-captain-in-ibis-styles-sepang-klia-sepang-malaysia-jid-81358