Agent de réservations

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Agent de réservations

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

Timeless elegance and iconic glamour on the Côte d’Azur. With a guestbook signed by everyone from Elizabeth Taylor to Winston Churchill and an enviable perch overlooking the Mediterranean Sea, the palatial spread of the Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel has been the epitome of Côte d’Azur chic for more than a century. Today, sumptuous rooms with views from Nice to Monaco, Michelin-starred Provençal and Mediterranean cuisine and a lively pool club keep this landmark hotel at the forefront of Riviera life.

 

 

Dans le cadre de notre saison 2026, nous recherchons un(e) Agent de Réservations passionné(e), organisé(e) et doté(e) d’un sens du service exceptionnel pour rejoindre notre équipe Réservations.

 

Au sein du département Sales and Marketing, vous jouerez un rôle central dans la gestion et l’optimisation des réservations, qu’elles soient effectuées en direct ou via nos partenaires privilégiés (agences de voyage, tour-opérateurs, centrales de réservation).

 

Réservations

  • Garantir un accueil téléphonique et une gestion du chat instantané conformes aux standards d’excellence.
  • Gérer les demandes de réservation (clients, agences de voyage, tour-opérateurs) par email, téléphone et chat, selon les standards Four Seasons et Palace.
  • Assurer la préparation et le suivi des offres, confirmations, modifications et annulations.
  • Vérifier l’exactitude des informations dans les systèmes (PMS, Golden) et garantir la stricte confidentialité des données.
  • Organiser et suivre les prépaiements, garanties de réservation et remboursements dans le respect des CGV et des normes PCI.
  • Traiter, suivre et facturer les annulations tardives et no-show conformément aux politiques en vigueur.
  • Gérer les blocs de chambres et leurs mises à jour.
  • https://careers.fourseasons.com/us/en/job/REQ10376439/Agent-de-r%C3%A9servations-H-F

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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