MAIN DUTIES
• To prepare, distribute, and manage group proposals, contracts, amendments, and confirmations in line with brand standards and legal requirements.
• To coordinate group room blocks, rate loading, billing instructions, deposits, and concessions within the PMS and sales systems.
• To assist with responding to group enquiries, RFPs, and proposals in a timely, professional, and brand-aligned manner.
• To provide elevated and personalised service to group clients, ensuring accuracy, responsiveness, and attention to detail at all times.
• To clearly communicate group details to clients, including rooming lists, cut-off dates, deposits, and billing arrangements.
• To support and assist with site inspections, familiarisation trips, and client visits as required.
• To liaise closely with Operations, Front Office, Revenue Management, Reservations, Events, and Finance to ensure flawless group execution.
• To distribute detailed group resumes and updates to all relevant departments ahead of group arrivals.
• To maintain accurate and up-to-date records within CRM and sales systems such as Delphi, Opera, Salesforce, or similar platforms.
• To generate sales reports, forecasts, and pace reports for management review as required.
• To track deposits, payments, and contract compliance in coordination with the Finance Department.
• To uphold luxury brand standards, confidentiality, and professional presentation in all communications and interactions.
• To represent the hotel with poise, discretion, and a luxury service mindset at all times.
• To carry out any other reasonable request as directed by Management.
Why join our Raffles team?
Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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