Guest Relation Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Relation Agent

Gründe für Accor zu arbeiten?
Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persönlichkeit passen.
Wir unterstützen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst.
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.
Tu das, was Du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS

 

Job Description

 

  • Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )
  • Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.
  • Check the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action.
  • Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
  • Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.
  • Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.
  • Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests.
  • Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.
  • To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out.
  • Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.

 

Qualifications

 

-Bachelor’s in Tourism , Languages or any related Field.
– ( 0-3 ) years experience working with Opera or a related system.
– Fluency in English is a must.
– Additional languages are a plus.
– Passion for guest service.
– Excellent written and verbal communication, interpersonal and leadership skills.

https://careers.accor.com/global/en/job/guest-relation-agent-in-sofitel-cairo-nile-el-gezirah-cairo-egypt-jid-80519

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Recepcionista

Job for: Locals

Somos uma empresa que valoriza o trabalho em equipe, pois através da colaboração podemos aprender e conquistar os melhores resultados. Acolhemos e valorizamos ideias para transformar positivamente nossas realidades. Nosso compromisso com a Diversidade & Inclusão: Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades […]

Brazil

Front Office Manager

Job for: Locals

Description du poste   Missions : Le Front Office Manager est chargé de coordonner les efforts du service de réception dans le but de maintenir un taux d’occupation et des revenus optimaux, tout en veillant à offrir un service prévenant aux clients. Principales responsabilités : Accueille le client et contribue, par une relation chaleureuse, à sa fidélisation […]

Morocco

GUEST SERVICES ATTENDANT

Job for: Locals

Descripción del empleo   Destaca por su capacidad para resolver problemas de manera ágil y profesional, abordando quejas o situaciones con empatía y eficacia. Su enfoque está orientado a superar las expectativas del huésped, asegurando un seguimiento oportuno y cumpliendo con precisión cada solicitud. Trabajar de manera estrecha con Recepción, Housekeeping, Gerencia General y demás […]

Colombia

APRENDIZ DE FRONT OFFICE

Job for: Locals

Descripción del empleo   Brindar apoyo en los procesos de check-in y check-out de huéspedes. Acompañar la atención en recepción, garantizando una actitud cordial y profesional. Apoyar en la gestión de solicitudes, inquietudes y requerimientos de los huéspedes. Canalizar información relevante a las diferentes áreas del hotel. Apoyar en la asignación de habitaciones bajo supervisión. Mantener el […]

Colombia

Reservations Agent

Job for: Locals

At Pullman, we celebrate the transformative power of progress — thriving on the art of seeing the familiar in new ways. Here, diverse perspectives collide to spark creativity, and fresh possibilities unfold. Perfectly positioned on the edge of Fitzroy Gardens and just moments from the MCG, Pullman Melbourne on the Park stands as one of […]

Australia

Add Your Heading Text Here