Food & Beverage Attendant

NH Hotels offers trustworthy experiences based on three main pillars: value for money, the best location to connect with the city, and service with a human touch. NH Hotels’ remarkable products and services meet the expectations of the guests looking for functional urban hotels with a natural and fresh style and friendly service that makes the experience both surprising and enjoyable.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  NH Hotels & Resorts employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

• Creating 100% guest satisfaction by providing the NH Hotels & Resorts experience through performance that demonstrates fulfilment of our service standards, genuine hospitality, and exceeding guest expectation
• Interact with guests, take orders and serve food and beverage in accordance with the standard operating procedures and service sequence in order provide personalized service to create unique memories for each of our guests.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• Check guest satisfaction during service  take action to correct any problems
• Promptly respond to guests additional requests
• Upsell and suggestive sell at every opportunity to improve guest spend
• To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
• Prepare mis en Place before service to ensure smooth running of the restaurant
• Display a positive and enthusiastic attitude when dealing with guest
• Respond to the dynamics of the servicehttps://jobs.smartrecruiters.com/MinorInternational/744000122427119-food-beverage-attendant?trid=89334b4a-13c4-4bd2-bbae-d30c41ecede8