Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Vail Resorts, Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Front Office Manager is responsible for running the day-to-day operations and leadership of the Front desk and Bell departments. This position is responsible for handling many of the administrative and operational duties of maintaining the Front Office Department. Customer service is a key responsibility, from guest arrival to departure, in accordance with The Hythe Luxury Collection by Marriott and Vail Resorts. This position is to plan, organize and monitor staff activities to ensure compliance with quality assurance standards set by the hotel.

 

Job Responsibilities:
Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor
Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
Communicate effectively to provide clear direction to your team and co departments.
Manage finances of Front office operations including budget, forecasts and inventory.
Work with The Hythe Luxury Collection by Marriott /VR Leadership to maximize revenue & minimize expenses while providing the highest level of guest service.
Provide staffing, training, counseling and performance review for the Front Office department.
Ensure employees understand expectations and parameters. Celebrate exceptional service and encourage when improvement is needed.
Comply with all Resort policies, procedures and standards of operation.
Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns. Help drive a positive work environment and culture.
Emphasize guest satisfaction- during all departmental meetings and focus on continuous improvement.
Capital budget, perform any additional tasks or projects as required.
Ability to drive and execute new programs while being thorough and efficient.
Able to schedule staff effectively and efficiently with CPOR
Other duties as assigned

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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