Night Guest Service Agent

About Us

Mercure Melbourne La Trobe Street is a 4-star hotel proudly operating under the Accor network. Located in the heart of West Melbourne near Flagstaff Gardens, Queen Victoria Market, Docklands and Marvel Stadium, the hotel offers modern design and a strong focus on guest comfort and quality presentation.

Foundry Kitchen & Bar is where honest food meets genuine hospitality. Right in the heart of the hotel, we serve up hearty classics, generous plates, and cold drinks poured with quiet pride — the kind of meals people don’t have to think twice about.

We are seeking a flexible and reliable Casual Guest Service Agent to support our Front Office operations.

This role is ideal for someone who is adaptable and confident working across a rotating roster, covering morning, afternoon, and night shifts to ensure smooth hotel operations.

Key Responsibilities

• Provide warm, professional guest service from check-in to check-out
• Handle reservations, enquiries, and guest requests efficiently
• Maintain accurate guest records and follow Front Office procedures
• Support night audit processes when required
• Work collaboratively with all departments to ensure a seamless guest experience

What We’re Looking For

• Previous experience in a Front Office or customer-facing role (hotel experience preferred)
• Strong communication skills and a positive, can-do attitude
• Ability to work independently
• High attention to detail and problem-solving skills
• Flexibility to work a rotating roster, including:
  • Morning shift (7:00 am – 3:00 pm)
  • Afternoon shift (3:00 pm – 11:00 pm)
  • Night shift (11:00 pm – 7:00 am)
• Valid working rights in Australia