Fairmont Gold Supervisor

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Fairmont Gold Supervisor. Inspire and create the grandest experience for our guest, clients and colleagues every day.

At Fairmont Palliser, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life – not only by delivering warm, personalized service to our guests, but also by being a role model for your Colleagues. Reporting to the Fairmont Gold Manager.

Key Responsibilities

• Consistently offer professional, friendly and engaging service
• To monitor maintenance of the physical Fairmont Gold product (Guestrooms and Lounge)
• Review all Fairmont Gold reservations to ensure guest requests are met
• Handle guest concerns and react quickly and appropriately while logging and notifying proper areas
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Provide exceptional concierge services to our guests
• Ensure all Fairmont Gold Standards and operating procedures are adhered
• Ensure food & beverage service in the lounge is executed smoothly and safely. This applies to breakfast service, canapés service and the honor bar
• To follow department policies, procedures and service standards
• To follow all safety policies, especially surrounding food safety
• Other duties as assigned

What will you bring to this role?

• Previous luxury guest service experience required
• Previous Property Management System experience required
• Computer literate in Microsoft Office applications required
• Strong attention to detail requiredhttps://careers.accor.com/global/en/job/fairmont-gold-supervisor-in-fairmont-palliser-calgary-canada-jid-93939